Service Guarantee and Salon PoliciesLove your nails, or we fix them.
Our 5-day guarantee, refunds, and how to cancel or reschedule, in plain words.
Our goal is for you to leave feeling pampered and completely happy with your nails. To keep things clear and fair, please take a moment to read our salon policies.
The 5-day guarantee
We take real pride in our application and in the products we use. If your gel polish or nail enhancement chips, lifts or peels within 5 days of your original appointment because of an application issue, we will repair the affected nails free of charge.
- Contact the salon within the 5-day window to book your complimentary repair. Call (780) 435-0975.
- Repairs after the 5-day window, or repairs needed because of client damage (for example biting, picking, using nails as tools, or harsh chemicals), are charged at our standard per-nail repair rate. A single nail fix starts at $10.
Refunds
Nail services are an investment of our technicians’ time, skill and professional products. For this reason, we do not offer monetary refunds on completed services.
Speak up in the chair
We want you to love your nails. If you are unhappy with the shape, length or colour, please tell your technician during the service, and we will gladly make adjustments before the final topcoat goes on.
Cancelling or rescheduling
Life happens, and we understand plans change. Your technician holds that time just for you, so a little notice lets us offer your spot to another guest.
How to cancel or reschedule
Call (780) 435-0975 during salon hours, or use your Square booking link. Please don’t rely on an Instagram or Facebook message alone. A call or a change in Square makes sure your spot is released right away.
Notice we ask for
- Individual appointments: at least 4 hours before your appointment. For an early-morning appointment, at least the day before.
- Groups of 5 or more, bridal parties, and appointments over 2 hours: at least 48 hours.
Late cancellations and no-shows
A late cancellation is cancelling with less than that notice. A no-show is not arriving and not contacting us.
We won’t charge for a first late cancellation or no-show. We’ll simply rebook you. If it happens repeatedly, we may ask you to secure future appointments with a deposit or prepayment when you book. We’ll always tell you that at booking, so there are no surprises.
If you’re ill or there’s a genuine emergency, call as soon as you can and we’ll handle it case by case.
Running late?
Please call if you’re on your way. If you’re more than 15 minutes late, we may need to shorten your service or reschedule you, so the next guest isn’t kept waiting. We’d rather rebook you than rush through it.
If we need to reschedule you
We’ll contact you as early as we can, rebook you at priority, and there will be no charge to you.
Quick answers
What if my gel or enhancement chips or lifts?
If your gel polish or nail enhancement chips, lifts or peels within 5 days of your appointment because of an application issue, we repair the affected nails free of charge. Contact us within the 5 days to book your repair.
Do you offer refunds?
We do not offer monetary refunds on completed services. If you are unhappy with the shape, length or colour, tell your technician during the service and we will gladly adjust it before the final topcoat.
How much notice do I need to cancel or reschedule?
For individual appointments, at least 4 hours before your appointment, or the day before if your appointment is early in the morning. For groups of 5 or more, bridal parties and appointments over 2 hours, at least 48 hours. Call (780) 435-0975 or use your Square booking link.
What if I am running late?
Please call if you are on your way. If you are more than 15 minutes late, we may need to shorten your service or reschedule you, so the next guest is not kept waiting.
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10103 81 Ave NW
One block off Whyte Ave
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Mon–Sat 10–7
Sun 10–6